At Flower Delivery West Hampstead, we take immense pride in delivering high-quality fresh flowers to our valued customers in the West Hampstead area. We are a trusted local florist known for supplying households and businesses nearby with stunning floral arrangements, and your satisfaction is our top priority. Read on to learn about our fresh flower guarantee, our straightforward returns and refunds policy, and how we manage complaints.
We guarantee that every bouquet or arrangement delivered by Flower Delivery West Hampstead is made with the freshest blooms available. With proper care, our flowers should remain beautiful for at least 5 days after delivery. Should you believe your flowers are not fresh on arrival or do not meet this standard, please let us know as soon as possible so we may resolve the matter promptly.
Despite our careful packaging and handling, occasionally flowers might arrive damaged due to unforeseen circumstances during transit. If your order is delivered in a less-than-perfect condition, please contact us within 24 hours of delivery with details and supporting photos. We will investigate and arrange for a swift resolution, which may include a replacement or a full refund depending on the situation.
Your happiness with our flowers matters to us. If you are not satisfied with the quality or freshness of your flowers, or if they differ significantly from what was ordered, please get in touch within 24 hours of receiving your delivery. We may ask you to provide images for quality assessment, and upon validating the issue, you can choose between a replacement arrangement or a full refund. Our goal is to quickly put things right and ensure you’re entirely pleased with your experience.
Refunds will be processed using the original payment method. Please note that claims made outside the 24-hour timeframe, or after the freshness window, may not be eligible unless there are exceptional circumstances. We are unable to accept returns in person due to the perishable nature of fresh flowers, but our team is always on hand to assist you remotely.
If you have feedback or a complaint about any aspect of our service or products, we strongly encourage you to contact our customer care team as soon as possible. Simply reach out with details about your order and your concern. All complaints are treated seriously and are escalated to a senior florist if unresolved at first contact. We aim to reply to all complaints within two business days and resolve most issues within five business days.
We value our standing as West Hampstead’s trusted local flower experts. Each concern or complaint is an opportunity for us to improve and continue delighting customers across West Hampstead and the surrounding community.
Flower Delivery West Hampstead has built its reputation on reliability, freshness, and top-tier customer service. Whether you are sending flowers to your home, a loved one, or your local business, you can count on us for beautiful blooms and peace of mind. Thank you for trusting us as your local West Hampstead florist – we’re dedicated to making every delivery a delight.
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