Welcome to our Terms & Conditions governing the use of our online flower delivery services in West Hampstead and surrounding areas. When you use our website for ordering flowers, you agree to be bound by these terms, whether you are browsing or placing an order. Please read these Terms & Conditions carefully before proceeding with your purchase. By using our flower delivery service in West Hampstead, you acknowledge that you have read, understood, and agree to comply with the terms stated herein.
These Terms & Conditions apply to all online flower orders made through our website, specifically serving customers residing in or requiring delivery to West Hampstead and nearby locations. The terms govern the relationship between you (the customer) and us (the flower delivery service provider) in relation to the use of this website and any order placed for delivery within our designated service area.
Placing an Order: To place an order for flower delivery online in West Hampstead, customers should browse the available products on our website and add the desired products to the online basket. Once selections are complete, you may proceed to the checkout to finalise your purchase.
Information Required: During the ordering process, you must provide accurate information, including recipient name, delivery address, date and time preferences, and a valid contact number. Failure to provide accurate details may result in delays or an inability to fulfil your order.
Order Confirmation: After successfully placing your order, you will receive an order confirmation on screen and, if provided, via email. This confirmation acts as a preliminary acknowledgement of your intent to purchase but does not constitute acceptance of the order.
Acceptance of Order: All orders remain subject to acceptance and availability. We reserve the right to decline or cancel an order should items become unavailable, if payment is not authorised, or if there are concerns regarding the details provided. Should we be unable to accept your order, we will notify you as soon as possible and arrange for a full refund if payment has already been made.
Product Substitutions: On rare occasions, certain flower varieties or colour combinations may become unavailable at short notice, particularly during busy periods or due to seasonal factors. In such cases, we reserve the right to substitute with flowers of equal or greater value and similar style to ensure timely delivery. Efforts will be made to retain the look and feel of the original selection. If a significant change is necessary, we will contact you for approval whenever possible.
Payment Methods: Payment for flower delivery orders in West Hampstead can be made through the secure online payment gateways available on our website. Accepted methods include major debit cards, credit cards, and other online payment solutions as indicated at checkout.
Payment Security: All online payments are processed through secure, encrypted channels to protect your personal and payment information. We do not store full card details on our systems for your security.
Payment Confirmation: Payment is taken in full at the time of order placement. Once payment has been processed and approved, you will receive confirmation of your order and payment. If payment fails or is declined by your bank or payment provider, the order will not be processed until alternative payment is arranged.
Delivery Area: We deliver flowers throughout West Hampstead and selected nearby areas. Please refer to our delivery information at checkout to ensure your address is within our serviceable region before placing an order.
Delivery Times: Standard delivery slots are provided at checkout. While we endeavour to fulfil orders within selected time frames, delivery times are estimates and may be subject to reasonable delays due to traffic, weather, or unforeseen circumstances.
Recipient Not Present: If the recipient is not available at the chosen address, our couriers may attempt to leave flowers with a neighbour or safe location if possible. A delivery note will be left to inform the recipient of the delivery details and collection, if applicable. In certain circumstances, re-delivery may be required and could incur an additional fee.
Delivery Issues: Please notify us promptly if your order has not arrived within the expected delivery window so we can investigate and resolve any issues swiftly.
Cancelling an Order: Customers may request cancellation of their online flower delivery order in West Hampstead, provided the request is made prior to dispatch. To cancel, you must contact us as soon as possible after placing your order. If the flowers have already been prepared or dispatched, cancellation may not be possible and you may be liable for the full cost of the order.
Amending an Order: Amendments such as changes to delivery address, recipient details, or message card content can usually be accommodated if requested before processing or dispatch. Please contact us promptly following your order to request any amendments. We cannot guarantee changes once the order has entered preparation or been shipped for delivery.
Refunds: Where cancellation has been agreed in accordance with these terms, a full refund will be processed via the original payment method. Please allow sufficient time for your bank or payment provider to process the refund. Refunds are not available for perishable goods that have already been dispatched or delivered, unless the goods are defective or not as described.
Quality Guarantee: We take great pride in the quality of our flowers and delivery service. All fresh flowers are carefully selected and arranged to ensure maximum satisfaction. In the rare event of dissatisfaction or product defect, please contact us within 24 hours of delivery, providing photographic evidence and order details, so we can resolve your concern promptly.
Returns Policy: Due to the perishable nature of flowers, returns are generally not accepted unless the items received are defective or incorrect. In such cases, we will either offer a replacement arrangement or a refund, at our discretion.
Complaints: Should you wish to make a complaint regarding your flower delivery experience in West Hampstead, please notify us as soon as possible after delivery, including your order number and a clear description of the issue. We aim to resolve all complaints fairly and efficiently, and we will keep you informed throughout the process.
Provision of Services: To the extent permitted by law, our liability in connection with any flower order is strictly limited to the purchase price of that order. We are not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, our service or website.
Delay or Failure to Deliver: While we will make every effort to deliver flowers on time and as requested, we cannot accept responsibility for delays or failures caused by events outside our reasonable control, including but not limited to severe weather, accidents, supplier delays, or incorrect/incomplete delivery details provided by the customer.
Exclusions: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under applicable UK law.
By placing an order for online flower delivery to West Hampstead, you confirm that:
All content on our website, including product images, descriptions, logos, and written material, is protected by copyright and intellectual property laws. You may use the content solely for the purpose of purchasing products from our service. Reproduction, distribution, or other unauthorised use of website content is strictly prohibited.
When placing an order for flower delivery in West Hampstead, your personal data is collected and processed in accordance with UK data protection regulations. We use your information for the purposes of processing orders, arranging delivery, and providing customer service. We do not share your data with third parties except where necessary for delivery purposes or as required by law.
We reserve the right to make changes to these Terms & Conditions at any time. Any amendments will be effective upon posting on the website. It is your responsibility to check the Terms & Conditions periodically. Continued use of our website following updates constitutes acceptance of those changes.
These Terms & Conditions and any contracts for flower delivery entered into via our website are governed by and construed in accordance with the laws of England and Wales. In the event of a dispute, you agree that the courts of England and Wales shall have exclusive jurisdiction.
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect. Failure by us to enforce any provision shall not constitute a waiver of that provision or any other provision herein.
For any questions, order amendments, cancellations, or complaints regarding our flower delivery in West Hampstead, please refer to the customer service section on our website. Our team is available during normal business hours to assist you with your query.
Note: These Terms & Conditions apply to all online customers using our flower delivery service throughout West Hampstead and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Hampstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Hampstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
